For Enterprise

Symbio Connect APIs and Portal now offer expanded APAC coverage, number reservations, suburb-based search, and bulk leasing, enabling easy scaling and management.

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Techno Group delivers multi-regional communications with unrivalled reliability

Recently, Techno Group has trusted Symbio to deliver reliable voice services across Australia and Asia, helping them support multinational clients with seamless connectivity and consistent call quality.

Media Release

Symbio extends cutting-edge digital experience capabilities in Singapore

Symbio, part of Aussie Broadband, has launched its V4 API stack in Singapore, boosting number management for service providers. With the Connect Portal, providers gain more control, efficiency, and automation in bulk number orders and SIP trunk assignments, solidifying Symbio’s leadership in cloud-native communications across APAC.

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Seamless Number Management Now Available in Singapore

Symbio’s Connect Portal now offers seamless access to Singapore Series 3 and Series 6 numbers, enabling businesses to provision numbers in minutes instead of days. This automated process simplifies compliance with Singapore’s regulations and provides a consistent experience across Australia, New Zealand, and Singapore. Additionally, users can easily port numbers and manage their accounts securely through the portal.

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Bringing UCaaS to APAC: 3 Challenges Every Provider Must Conquer

Expanding into ASEAN’s UCaaS market offers strong growth potential, but navigating regulatory, infrastructure, and capability challenges is crucial. Local compliance frameworks, network reliability, and service adaptability vary across regions, impacting seamless expansion. With deep regulatory expertise, robust infrastructure, and scalable solutions, Symbio helps service providers overcome these barriers and operate with confidence.

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NZ Telecom Regulations: TESA, TICSA and the TCF

Expanding into New Zealand's telecom market presents growth opportunities for Australian providers, but understanding the regulatory landscape is essential. Key frameworks like TESA, TICSA, and the TCF govern emergency services, legal intercepts, and industry standards. By aligning with these regulations, Aussie telcos can confidently navigate market entry and compliance.

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The end of Telstra Wholesale CTS: What now for Australian service providers?

Telstra Wholesale's decision to phase out their Call Termination Service (CTS) by September 2026 has left many service providers searching for alternatives. Symbio encourages providers to explore Australian VoIP carriers, offering free number porting for a limited time to make the transition easier. Service providers are urged to migrate their services before the stop-sell date of September 2025.

Media Release

Australia takes on scam calls: Interview with Dylan Brown, CEO of Symbio Connect

Dylan Brown, CEO of Symbio's Connect division recently participated in an interview with Mike Loder on Ticker News about how Symbio's AI-powered Scam Shield helps fight scam calls in Australia. He emphasised the severity of the problem, citing millions of scam calls and SMS messages blocked each quarter. Scam Shield aims to empower service providers by enabling them to identify and block these malicious communications.

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What makes a top Asia-Pacific telecom carrier for Contact Centre providers?

Symbio is a leading telecom carrier for CCaaS and CPaaS providers in Asia-Pacific, offering high-quality voice and messaging services, local infrastructure, and Virtual Mobile Numbers. With scalable networks, compliance expertise, and responsive support, Symbio is the ideal partner for expanding in the region.

Media Release

Fighting Fraud with AI: Symbio’s Scam Shield Targets Voice and Messaging Fraud

Symbio Holdings, part of Aussie Broadband Group, has launched Scam Shield, an AI-powered scam detection system for voice and messaging traffic. Available in Australia, it detects scams by analyzing call patterns and provides early alerts and actionable insights. Symbio plans to expand the system to more markets.

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The case for Virtual Mobile Numbers

Businesses are adopting Virtual Mobile Numbers (VMNs) for seamless communication with customers through voice and messaging. VMNs enhance customer experience by integrating with Contact Centre as a Service (CCaaS) and Unified Communications as a Service (UCaaS) platforms, enabling flexible interactions.