In today’s exciting and rapidly changing digital environment, we are on the cusp of integrating AI technologies and machine learning as a new pathway to further expand personalised learner centric methodologies. There are steps that can be integrated now in preparation for these future developments, and I have positioned myself to be at the forefront of these emerging solutions within the L & D space.
As an experienced and innovative Instructional Designer and Elearning Developer,
I have sound knowledge of adult learning theories and how to apply them to various learning formats. With a heavy I.T. background I am able to assist and advise on technical solutions for the L & D space.
With one-on-one training by Robbie Chui of LearningTech, I have gained advanced technical skills in Storyline 360, including gamification, branching scenarios, quizzes, interactions, accreditation, and recording the results into an LMS.
With experience as an LMS Administrator (Totara Moodle), onboarding, creating courses and course content, assessments, learning pathways, managing users and trouble shooting technical issues, advanced reporting to identify learning gaps for individuals, analysing engagement, loading SCORM files.
I have recently developed an elearning demo that sends a user’s touch points (what they clicked on, didn’t click on, input text field data, individual quiz answers etc) to an LRS via JavaScript and xAPI js statements that are baked in to the Storyline module. This enables deeper insights into a learner’s interaction with the course and the data can be further analysed and have machine learning algorithms applied to provide feedback into what learning objectives have or have not been met.
l can be contacted anytime on 022 608 6069 or [email protected].
Learning Gap Identified:
Consultants are frequently giving incorrect advice in relation to Server licensing at L:evel 3.
Project Brief:
To develop a series of practice questions using live customer recordings and multiple choice answers to choose from.
Solution Developed:
Created Customer Service practice modules, identified the most frequently occurring [errors], embedded live audio recordings and used variables to create a personalised user experience. The users’ results are passed into Totara LMS where weaknesses in licensing knowledge can be further pinpointed to individuals, and face to face training sessions scheduled to target specific skills needed.
This elearning module also shows where the module sits within the competency matrix, and is responsive on all devices.
Learning Gap Identified:
Results from Level 2 accreditation showed a significant percentage of analysts are grappling with CAL licensing fundamentals. It was identified that there was a lack of training at Level 1 on this topic.
Project Brief:
To develop an elearning module teaching CAL concepts at Level 1, aimed at new hires.
Solution Developed:
I designed and developed an
elearning module that teaches CAL concepts and provides multiple examples of when to use the relevant CAL model, via quiz style interactions (NB this has been significantly shortened due to sensitivity of material). This module was added to the competency matrix for analysts and became a critical part of the criteria for advancing to Level 2.
Learning Gap Identified:
Microsoft analysts at Level 2 needed face to face training on how server licensing differs between server models and editions, with the ability to practise and test their knowledge.
Project Brief:
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To develop a series of training slides broken down into bite size pieces for each server
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convert the PowerPoint slides to Storyline module,
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create and include accreditation in the module.
Solution Developed:
I wrote the content and designed and developed training session content for 12 Microsoft server product in PowerPoint for f2f training sessions,
The slides were available in hard copy as well as being pubished to Totara LMS for referencing online.
Development of Competency Matrix showing all training areas to be mastered, and assessments that need to be passed before advancement to the next level.
Designed and developed an online knowledge base residing in SharePoint, using html5 & JQuery, to provide quicker methods of accessing information – this replaced their current methods.
Gap Identified:
Analysts weren’t always following the correct flag processes and were adjusting customers licensing information incorrectly. These screenshots show the text-based process and data flow diagram produced.
Project Brief:
To
develop over 300 interactive Data Flow Diagrams from word documents
and convert to an interactive online knowledge base.
Solution Developed:
I created all process flows in PowerPoint, then designed and developed
a searchable (html5) knowledge base hosted on SharePoint. The analysts were able to search for the correct flag and follow the correct process more efficiently than sifting through word documents.
