/
ˌhjuː.mə.nəˈzeɪ.ʃ
ə
n
/
noun
the process of making something less unpleasant and more suitable for people:
Their goal was the humanization of international relations.
他们的目标是（实现）国际关系的人性化。
humanization
Your browser doesn't support HTML5 audio
/
ˈpɝː.s
ə
n.
ə
l ˌtʌtʃ
/
noun
an original or special quality, or something that is done for every single person in a group in order to make them feel special:
The chairman of the bank believes in the personal touch and always sends a signed letter to each customer.
这位银行总裁很重视人性化举措，总是给每个客户发一封亲笔签名信。
