Careers

New Accounts Representative – Silver Lake , CA

Job Responsibilities

Processes various new accounts transactions by ensuring proper documentation and identification; maintains existing accounts of all types and closes account as needed.

Provides quality customer services including servicing existing customers, answering inquiries, recommending solutions to customer problems, ordering checks.

Maintains files on status of accounts and prepares appropriate branch reports.

Promotes and cross-sells the Bank's services and products.

Trains Customer Services Representative in opening new accounts and performing all new account desk functions.

Backs up supervisor duties as needed.

Performs other duties as assigned.

Qualifications

Education :

High school graduate or equivalent.

Some college business classes preferred but not mandatory.

Experience :

2-3 years branch operations experience in a banking environment.

Thorough knowledge of Bank products and services.

Skills and Abilities :

PC literate.

Organized and detail oriented.

Strong communication skills.

Bilingual (English/Spanish) may be required.

Salary: $ 45,760/yr - $ 49,920/yr

Customer Service Representative (Part-time) – Westlake Village , CA

Job Responsibilities

Receive checks and cash for deposit; verify amounts and examine checks for endorsement and any errors.

Enter deposits and issue receipts.

Cash checks and pay out money upon verification of signatures and customer balances.

Place holds on accounts for uncollected funds.

Sell Cashier’s checks and other monetary instruments.

Process Loan payments.

Process outgoing wire.

Process return items.

Notify customers of incoming wires.

Properly handle Safe Deposit customer.

Assist with daily call-backs.

Performs other duties as assigned.

Qualifications

Education : High school diploma or equivalent.

Experience : Cash handling, customer service, general office experience helpful.

Skills and Abilities :

PC literate.

Typing.

Proficient in math.

Organized and detail oriented.

Strong communication skills.

Bilingual may be required.

Salary: $ 24,700/yr - $ 31,668/yr

Loan Assistant – Portfolio Management – Los Angeles, CA

Job Responsibilities

Answer the telephone (responds to routine loan officer or customer inquiries relative to account balance, loan balances and pay off request).

Perform general office administration duties.

Process daily activities for pay down transaction.

Process loan pay off requests and coordinate pay off with Note Department.

Process auto debit/ACH set up requests and coordinate set up with branch and COS.

Prepare weekly/monthly reports to internal department and upper management.

Follow up on past due payment/loan maturities/ tax delinquencies with borrowers.

Follow up on any loan exceptions.

Request insurance certificate from borrower or insurance agent.

Prepare verification of deposit / mortgage.

Assist the Portfolio Manager/Loan Portfolio Specialist in requesting financial report and other required documents from borrower per loan agreement.

Perform other duties as assigned.

Qualifications

Education :

College degree in accounting or business preferred but not mandatory.

Bachelor’s degree in accounting, finance, economics, and international development studies is a plus.

Experience :

Minimum 1 – 2 years in customer service experience.

Loan administration preferably in commercial lending and real estate loan.

Skills and Abilities :

PC proficient in Word and Excel.

Excellent verbal and written communication skills.

Organized and detail-oriented with the ability to function in a team environment.

Able to work in a fast paced environment while maintaining a high level of accuracy.

Bilingual (English/Mandarin or Cantonese) is a plus.

Salary: $ 42,000/yr - $ 52,000/yr

Loan Servicing Associate - Los Angeles, CA

Job Responsibilities

Perform loan servicing from new loan boarding, process and monitor loan payment transactions, provide loan collateral insurance and tax service, to loan payoff service.

Coordinate daily activities and functions of loan servicing to ensure proper interpretation and implementation of all regulatory requirements and bank policies.

Assist customers and staff with loan-related inquiries.

Perform loan information maintenance.

Ensure compliance with all applicable government, investors, and bank regulations.

Perform other duties as assigned.

Qualifications

Education : College degree in accounting or business preferred but not mandatory.

Experience :

No experience required.

Experienced in mortgage servicing lending is a plus.

Skills and Abilities :

Strong interpersonal and customer service skills.

Positive attitude.

PC proficiency in Microsoft Office.

Detail-oriented and follow-through skills.

Bilingual (English/Mandarin or Cantonese) is a plus.

Salary: $ 45,760/yr - $ 49,899.20/yr

Mortgage Servicing Specialist - Los Angeles, CA

Job Responsibilities

Performs new account system maintenance including but not limited to manual boarding of loans in the system.

Monitors escrow payments and track delinquencies through the life of the loan.

Coordinates daily activities and functions of mortgage loan servicing to ensure proper interpretation and implementation of all regulatory requirements and bank policies.

Research customer and internal inquiries and delivers a response or solution & provide effective customer service and assist in resolving problems within given authority.

Processes payments, disbursements, and other transactions.

Provides support to the team where assistance is needed; acts as a backup for various mortgage loan servicing functions.

Ensures compliance with all applicable government, investor, and bank regulations.

Investor Accounting.

Performs other duties as assigned.

Qualifications

Education : AA degree or equivalent

Experience : Minimum 1-3 years of mortgage servicing experience or related banking experience.

Skills and Abilities :

Strong interpersonal and customer service skills.

Positive attitude.

PC proficient in Microsoft Office.

Detail oriented and follow-through skills.

Salary: $ 43,555.20/yr - $ 57,990.40/yr

Loan Processor – Los Angeles, CA

Job Responsibilities

Communicate with borrowers, underwriters and loan officers to assemble file for underwriting.

Ensure that all of the documentation necessary to obtain loan approval has been received, reviewed and updated.

Review all files for completeness and accuracy prior to loan submission.

Review items needed on conditional approval.

Obtain and verify all underwriting and funding conditions.

Submit loan for final approval to underwriting.

Maintain a pipeline of loans and is responsible for the timely and compliant flow of loans until closing.

Perform other duties as assigned.

Qualifications

Education :

High school diploma or equivalent.

AA degree preferred.

Experience : Minimum 1-2 years of current mortgage loan processing experience.

Skills and Abilities :

Computer literate.

Effective verbal and written communication skills.

Excellent time management and organizational skills.

Knowledge of FNMA, FHLMC, VA and FHA guidelines.

Bilingual (English/Mandarin) preferred.

Salary: $ 49,899.20/yr - $ 62,379.20/yr

MLO/Wholesale Account Executive – Los Angeles, CA

Job Responsibilities

Responsible for business development from retail clients (bank branches/real estate companies and other sources) and mortgage brokers (Wholesale Lending) to generate new mortgage loans.

Respond to customer inquiries and referrals that are generated from own contacts and from other business channels.

Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.

Provide complete loan applications to processing personnel.

Ensure exceptional customer service by overseeing loan process from origination to close and providing on-going communication to customers and business partners.

Coordinate and review loan documentation for loan closing.

Assist manager in implementing business plan and marketing strategy to achieve the Bank’s financial objectives and CRA goals.

Cross sell other bank products and services.

Provides leadership, training and support to less experienced staff members in the department.

Perform other duties as assigned.

Qualifications

Education: College degree preferred.

Experience: Minimum 3 years of experience in originating mortgage loans (retail or wholesale lending) with a proven track record.

Skills and Abilities:

Extensive knowledge of mortgage loan and government lending guidelines.

Strong business development skills.

PC proficient in Word and Excel and Encompass.

Excellent verbal and written communication skills.

Bilingual in Mandarin may be preferred.

Salary: $ 2,000 base salary/month plus commission

Mortgage Loan Officer – Los Angeles, CA

Job Responsibilities

Identify, develop and maintain a quality network of business relationships. Originate and generate new mortgage loans.

Respond to customer inquiries and referrals that are generated from own contacts and from other business channels.

Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.

Provide complete loan applications to processing personnel.

Ensure exceptional customer service by overseeing loan process from origination to close and providing on-going communication to customers and business partners.

Coordinate and review loan documentation for loan closing.

Assist manager in implementing business plan and marketing strategy to achieve the Bank’s financial objectives and CRA goals.

Cross sell other bank products and services.

Provides leadership, training and support to less experienced staff members in the department.

Perform other duties as assigned.

Qualifications

Education: College degree preferred.

Experience: Minimum 3 years of experience in originating mortgage loans with a track record of business development.

Skills and Abilities:

Extensive knowledge of mortgage loan and government lending guidelines.

Strong business development skills.

PC proficient in Word and Excel.

Excellent verbal and written communication skills.

Bilingual in Mandarin is required.

Salary: $ 2,000 base salary/month plus commission

Loan Documentation Specialist – Los Angeles, CA

Job Responsibilities

Prepare loan documentation for CRE, C&I, Construction, small business and SBA loans using Finastra/LaserPro or GoDoc Solution apps in accordance with terms of approved credit commitment and complying with Bank guideline, SBA SOP rules and other regulations.

Ensure correct input of borrowers and guarantors information as reflected in corporate and legal documents.

Prepare lender’s instruction letter for loan closing.

Review loan documentation prepared by attorney services against approved credit commitment.

Work closely with loan and underwriting officers to prepare loan documents for signature by borrowers and or guarantors.

Performs other Credit Administration duties as assigned.

Qualifications

Education:

Degree in Business or Accounting.

Experience:

Minimum two years of experience in lending or credit functions.

Experience in review of business structure and legal entity documents and advantage.

Skills and Abilities:

PC literate in MS Word and Excel.

Organized and detail-oriented with the ability to function in a team environment.

Bilingual (English/Mandarin) is a plus.

Salary: $ 48,796.80/yr - $ 61,006.40/yr

Customer Service Representative – Spring Mountain , NV

Job Responsibilities

Receive checks and cash for deposit; verify amounts and examine checks for endorsement and any errors.

Enter deposits and issue receipts.

Cash checks and pay out money upon verification of signatures and customer balances.

Place holds on accounts for uncollected funds.

Sell Cashier’s checks and other monetary instruments.

Process Loan payments.

Process outgoing wire.

Process return items.

Notify customers of incoming wires.

Properly handle Safe Deposit customer.

Assist with daily call-backs.

Performs other duties as assigned.

Qualifications

Education : High school diploma or equivalent.

Experience : Cash handling, customer service, general office experience helpful.

Skills and Abilities :

PC literate.

Typing.

Proficient in math.

Organized and detail oriented.

Strong communication skills.

Bilingual may be required.

Salary: $ 39,520/yr - $ 43,680/yr

Mortgage Loan Officer – Brooklyn , NY

Job Responsibilities

Identify, develop and maintain a quality network of business relationships. Originate and generate new mortgage loans.

Respond to customer inquiries and referrals that are generated from own contacts and from other business channels.

Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.

Provide complete loan applications to processing personnel.

Ensure exceptional customer service by overseeing loan process from origination to close and providing on-going communication to customers and business partners.

Coordinate and review loan documentation for loan closing.

Assist manager in implementing business plan and marketing strategy to achieve the Bank’s financial objectives and CRA goals.

Cross sell other bank products and services.

Provides leadership, training and support to less experienced staff members in the department.

Perform other duties as assigned.

Qualifications

Education: College degree preferred.

Experience: Minimum 3 years of experience in originating mortgage loans with a track record of business development.

Skills and Abilities:

Extensive knowledge of mortgage loan and government lending guidelines.

Strong business development skills.

PC proficient in Word and Excel.

Excellent verbal and written communication skills.

Bilingual in Mandarin is required.

Salary: $ 2,000 base salary/month plus commission

Customer Service Representative – (Roosevelt Branch) Flushing , NY

Job Responsibilities

Receive checks and cash for deposit; verify amounts and examine checks for endorsement and any errors.

Enter deposits and issue receipts.

Cash checks and pay out money upon verification of signatures and customer balances.

Place holds on accounts for uncollected funds.

Sell Cashier’s checks and other monetary instruments.

Process Loan payments.

Process outgoing wire.

Process return items.

Notify customers of incoming wires.

Properly handle Safe Deposit customer.

Assist with daily call-backs.

Performs other duties as assigned.

Qualifications

Education : High school diploma or equivalent.

Experience : Cash handling, customer service, general office experience helpful.

Skills and Abilities :

PC literate.

Typing.

Proficient in math.

Organized and detail oriented.

Strong communication skills.

Bilingual may be required.

Salary: $ 35,360/yr - $ 39,520/yr

Customer Service Representative – (Roosevelt Branch) Flushing , NY

Job Responsibilities

Receive checks and cash for deposit; verify amounts and examine checks for endorsement and any errors.

Enter deposits and issue receipts.

Cash checks and pay out money upon verification of signatures and customer balances.

Place holds on accounts for uncollected funds.

Sell Cashier’s checks and other monetary instruments.

Process Loan payments.

Process outgoing wire.

Process return items.

Notify customers of incoming wires.

Properly handle Safe Deposit customer.

Assist with daily call-backs.

Performs other duties as assigned.

Qualifications

Education : High school diploma or equivalent.

Experience : Cash handling, customer service, general office experience helpful.

Skills and Abilities :

PC literate.

Typing.

Proficient in math.

Organized and detail oriented.

Strong communication skills.

Bilingual may be required.

Salary: $ 35,360/yr - $ 39,520/yr

MLO/Wholesale Account Executive – Chicago, IL

Job Responsibilities

Responsible for business development from retail clients (bank branches/real estate companies and other sources) and mortgage brokers (Wholesale Lending) to generate new mortgage loans.

Respond to customer inquiries and referrals that are generated from own contacts and from other business channels.

Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.

Provide complete loan applications to processing personnel.

Ensure exceptional customer service by overseeing loan process from origination to close and providing on-going communication to customers and business partners.

Coordinate and review loan documentation for loan closing.

Assist manager in implementing business plan and marketing strategy to achieve the Bank’s financial objectives and CRA goals.

Cross sell other bank products and services.

Provides leadership, training and support to less experienced staff members in the department.

Perform other duties as assigned.

Qualifications

Education: College degree preferred.

Experience: Minimum 3 years of experience in originating mortgage loans (retail or wholesale lending) with a proven track record.

Skills and Abilities:

Extensive knowledge of mortgage loan and government lending guidelines.

strong business development skills.

PC proficient in Word and Excel and Encompass.

Excellent verbal and written communication skills.

Bilingual in Mandarin may be preferred.

$2,000 base salary/month plus commission

Relationship Manager – Chicago, IL

Job Responsibilities

Build positive and strong relationships with customers and develop new relationships that will be profitable and sustainable for the Bank.

Cross-sell Bank’s products and services.

Provide good financial solutions to effectively meet customer needs.

Lead negotiation of terms and conditions with borrowers and assist with structuring of credits as needed.

Support underwriting and credit monitoring as deemed necessary by Manager.

Coordinate, collaborate and communicate with internal partners and departments to ensure smooth processing of customer requests and to achieve positive results.

Participate in local community events or activities as needed to promote Bank’s brand

Comply with all Bank policies and procedures.

Perform other duties as assigned.

Qualifications

Education: Bachelor’s degree or equivalent.

Experience:

3 years of experience as a Relationship Manager or equivalent.

Thorough knowledge of banking regulations, bank products and policies.

Skills and Abilities:

Strong marketing skills, interpersonal abilities, customer service and communication skills.

Bilingual (English/Mandarin) is a plus.

Salary: $ 130,000 /yr - $ 150,000 /yr

Mortgage Loan Officer – Honolulu, HI

Job Responsibilities

Identify, develop and maintain a quality network of business relationships. Originate and generate new mortgage loans.

Respond to customer inquiries and referrals that are generated from own contacts and from other business channels.

Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.

Provide complete loan applications to processing personnel.

Ensure exceptional customer service by overseeing loan process from origination to close and providing on-going communication to customers and business partners.

Coordinate and review loan documentation for loan closing.

Assist manager in implementing business plan and marketing strategy to achieve the Bank’s financial objectives and CRA goals.

Cross sell other bank products and services.

Provides leadership, training and support to less experienced staff members in the department.

Perform other duties as assigned.

Qualifications

Education: College degree preferred.

Experience: Minimum 3 years of experience in originating mortgage loans with a track record of business development.

Skills and Abilities:

Extensive knowledge of mortgage loan and government lending guidelines.

Strong business development skills.

PC proficient in Word and Excel.

Excellent verbal and written communication skills.

Bilingual in Mandarin is required.

Salary: $2,000 base salary/month plus commission