Important:
Please save any information you need prior to the factory reset because your personal information may not be recovered. If you have encrypted the microSD card, you must decrypt it before resetting the device. Otherwise, your device will not be able to read the data on the card. From
Settings
, search for and select
Decrypt SD card
, and then follow the on-screen prompts.
Note:
If you are trying to reset your device because you are locked out, see
our guide
for help with that.
Before you perform a factory reset, be sure to
back up
your personal data, so you don't lose it all.
Please take our brief survey. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your
selection.
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As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.
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