Hello

Your Amazon.com Seller account has been deactivated. Your listings have been removed. Ship any open orders to avoid further impact to your account.

We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our system or repeatedly violated our policies which protect our customers and selling partners, we may withhold some or all of the funds in your account.

Why is this happening?

We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.

How do I send the required information to reactivate my account?

To reactivate your account, please visit the "Account Health" page:

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap

Click on the Reactivate My Account button to submit necessary information.

Has your account been deactivated in error?

If you believe there has been an error, please submit an explanation by clicking the Appeal button on the "Account Health" page in Seller Central:

https://sellercentral.amazon.com

Your explanation should include the following information:

-- Tracking information for recently shipped self-fulfilled orders.

-- Evidence of fulfillment or delivery of recently shipped self-fulfilled orders.

-- The address, such as the URL or store address, of other stores where you sell these products, where applicable.

-- Evidence to support identification of your business. For example, your business website or email, company bank information, or business registration information.

-- Reasons and supporting evidence associated with any delays in your order delivery.

What happens if I do not send a sufficient explanation?

If we do not receive the requested information or do not identify evidence that supports order fulfillment within 30 days, your account will be permanently deactivated.

We're here to help

If you have questions about this policy or the information requested, contact us:

https://sellercentral.amazon.com/cu/contact-us

You can view your account performance by visiting "Account Health":

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap

You can also select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device. The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.