I am trying to reset to default to factory settings and try to reset it via console.

Please advise the error and what can I do to reset it or it has died?

No matter I tried to select 1 and it keep prompt as shown below.

-----

Sophos Firmware Version SFOS 17.5.5 MR-5

Device Management

1. Reset to Factory Defaults
2. Show Firmware(s)
3. Advanced Shell
0. Exit

sh: :send_data_to_listener:: unknown operand
This will reset the system back to factory defaults.

Do you really want reset Device to factory defaults (y/n): No (Enter) > y

Device will restart now, Press Enter to Continue.....
sh: :send_data_to_listener:: unknown operand
System will reboot

Sophos Firmware Version SFOS 17.5.5 MR-5

Device Management

1. Reset to Factory Defaults
2. Show Firmware(s)
Sent SIGKILL to all processes
[ 120.215155] reboot: Restarting system

Starting 17_5_5_433.
[ 6.343239] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 6.372982] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 6.402722] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 6.432457] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 6.462192] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 6.491928] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 6.521222] end_request: I/O error, dev mmcblk0, sector 2833443
[ 6.540750] Buffer I/O error on device mmcblk0p3, logical block 135173
[ 6.562292] end_request: I/O error, dev mmcblk0, sector 2833445
[ 6.581820] Buffer I/O error on device mmcblk0p3, logical block 135174
[ 6.604265] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 6.634450] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 6.664629] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 6.694811] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 6.724993] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 6.755178] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 6.784474] end_request: I/O error, dev mmcblk0, sector 2825307
[ 6.804006] Buffer I/O error on device mmcblk0p3, logical block 131105
[ 6.825554] end_request: I/O error, dev mmcblk0, sector 2825309
[ 6.845087] Buffer I/O error on device mmcblk0p3, logical block 131106
[ 6.866639] end_request: I/O error, dev mmcblk0, sector 2825311
[ 6.886170] Buffer I/O error on device mmcblk0p3, logical block 131107
[ 6.907714] end_request: I/O error, dev mmcblk0, sector 2825313
[ 6.927243] Buffer I/O error on device mmcblk0p3, logical block 131108
[ 6.948789] end_request: I/O error, dev mmcblk0, sector 2825315
[ 6.968317] Buffer I/O error on device mmcblk0p3, logical block 131109
[ 6.989861] end_request: I/O error, dev mmcblk0, sector 2825317
[ 7.009391] Buffer I/O error on device mmcblk0p3, logical block 131110
[ 7.030935] end_request: I/O error, dev mmcblk0, sector 2825319
[ 7.050464] Buffer I/O error on device mmcblk0p3, logical block 131111
[ 7.072008] end_request: I/O error, dev mmcblk0, sector 2825321
[ 7.091538] Buffer I/O error on device mmcblk0p3, logical block 131112
[ 7.113543] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.143283] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.173023] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.202761] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.232505] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.262243] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.291969] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.321679] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.351391] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.381102] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.410817] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.440531] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.470254] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.499965] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.529674] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.559389] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.589100] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.618812] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.648845] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.678863] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.708880] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.738900] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.768918] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.798935] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.828679] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.858401] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.888112] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.917824] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.947536] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 7.977247] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.006970] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.036684] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.066398] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.096115] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.125824] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.155536] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.185256] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.214967] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.244679] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.274393] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.304105] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.333814] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.363545] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.393259] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.422970] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.452682] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.482396] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.512106] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 8.541464] EXT4-fs (mmcblk0p3): error loading journal
Warning: ext4mntret:-1

Doing Appliance Specific Setting
Appliance specific setting failed
Password:
135 :send_data_to_listener: write error 'Network is unreachable'

Also, reset when connecting before even prompt as shown below

Please read carefully before proceeding:
You are about to reset the firewall to factory default configuration.
Depending on the option you choose:
* It will reboot the firewall with factory default settings.
* It will reset password of admin user to the default password.
* If your device is part of HA cluster then the password of this device only will be reset.
* Appliance registration will not be affected.

Main Menu
1. Reset configuration
2. Reset configuration and signatures
3. Reset configuration, signatures and reports
4. Reset password for admin user
0. Exit

Select Menu Number [0-4]: 3
Do you really want to reset the system to factory defaults (y/n): No (Enter)> y

Resetting Device to factory default settings
Resetting Device to factory default configuration... [ 91.780179] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 91.809991] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 91.839787] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 91.869587] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 91.899380] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 91.929172] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 91.958484] end_request: I/O error, dev mmcblk0, sector 0
[ 91.976299] Buffer I/O error on device mmcblk0, logical block 0
....Done
[ 92.023533] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.053350] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.083162] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.112963] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.142761] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.172556] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.201859] end_request: I/O error, dev mmcblk0, sector 15336
[ 92.220821] Buffer I/O error on device dm-0, logical block 75
[ 92.269345] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.299157] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.328953] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.358748] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.388543] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.418335] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.447631] end_request: I/O error, dev mmcblk0, sector 15336
[ 92.466593] Buffer I/O error on device dm-0, logical block 75
[ 92.518743] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.548546] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.578341] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.608136] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.637931] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.667724] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.697023] end_request: I/O error, dev mmcblk0, sector 15336
[ 92.715986] Buffer I/O error on device dm-0, logical block 75
[ 92.735456] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.765251] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.795047] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.824839] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.854634] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.884427] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 92.913726] end_request: I/O error, dev mmcblk0, sector 14736
[ 92.932684] Buffer I/O error on device dm-0, logical block 0
[ 92.995948] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.027240] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.057035] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.086830] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.116628] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.146426] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.175720] end_request: I/O error, dev mmcblk0, sector 15336
[ 93.194682] Buffer I/O error on device dm-0, logical block 75
[ 93.247290] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.277099] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.306894] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.336692] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.366485] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.396277] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.425573] end_request: I/O error, dev mmcblk0, sector 15336
[ 93.444533] Buffer I/O error on device dm-0, logical block 75
[ 93.496657] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.526459] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.556259] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.586051] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.615847] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.645639] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.674937] end_request: I/O error, dev mmcblk0, sector 15336
[ 93.693898] Buffer I/O error on device dm-0, logical block 75
[ 93.741433] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.771250] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.801069] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.830865] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.860663] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.890455] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 93.919752] end_request: I/O error, dev mmcblk0, sector 15336
[ 93.938713] Buffer I/O error on device dm-0, logical block 75
[ 93.988312] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 94.018122] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 94.047926] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 94.077731] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 94.107527] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 94.137319] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 94.166615] end_request: I/O error, dev mmcblk0, sector 15336
[ 94.185582] Buffer I/O error on device dm-0, logical block 75
[ 94.234197] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 94.265416] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 94.295219] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 94.325014] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 94.354809] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 94.384607] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 94.414423] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 94.444218] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 94.474011] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 94.503804] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 94.533597] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
[ 94.563389] mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900
/etc/factrset.shPassword:
178 :send_data_to_listener: write error 'Network is unreachable'

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